1.About These Terms
These terms describe the legal relationship between you and Above The
Clouds Hospitality LLC whenever you use one of our websites or enter
into a stay or an operating arrangement with us. They are written to be
plain and fair, and where a short sentence can carry the meaning we
prefer the short sentence over a fortress of jargon.
The websites to which these terms apply are the pages published and
maintained for the company by its developer, AboveClouds, at the domain
aboveclouds.lol and at any further address the company may operate. The
open of the page, forms, contact tools and content together form one
offer of information and service. When you read of the site or our
pages on this document, we mean those domains and every page beneath
them.
2.Who Is Providing the Service
The party behind the offer is the company named in these terms: Above The
Clouds Hospitality LLC, whose business address sits at 7533 S Center View
Ct, West Jordan - 84084-5526, United States (US). The company provides
the hospitality operating services and accepts the reservations
described on its pages.
The websites themselves are built and maintained under the direction of
the developer AboveClouds. For the clarity of these pages, the words
we, us and our mean Above The Clouds Hospitality LLC, and references to
the developer name make clear that a particular matter concerns the
construction and upkeep of the online experience rather than the
services of the stay itself.
3.Who May Use Our Pages
Our websites are intended for adults who are capable of entering into a
binding agreement. By using the pages or placing a booking you tell us
that you are at least eighteen years of age, or that you hold the
authority of a parent or guardian where the law of your region sets a
different age. You also tell us that the details you give us are your
own and are accurate.
We keep a warm welcome open to travellers of any honest age at the desk,
but the person who makes a reservation and who accepts these terms on
behalf of a travelling party must have the standing to make that
arrangement. Where a family books through a parent or guardian, that
adult accepts responsibility for the conduct of the whole party for the
length of the stay.
4.The Nature of the Service
The company provides boutique hospitality — the planning, operating and
guest care behind small hotels and serviced stays — and offers through
its pages a means to inquire after, reserve and arrange such services.
The specific nature of what you receive depends on the type of
arrangement you make.
Nothing on our pages is an offer to provide more than we perform. A
pictured room or a described service is presented honestly as a guide,
and minor differences between a description and the finish on the day
should not surprise a reasonable guest. The company may update the
services it describes without notice and is never bound to provide a
service it has plainly retired from its listing.
5.Making a Reservation
You may make a reservation by writing to our desk by email at
direct@aboveclouds.lol, by telephone at +13079397516, or through any
booking tool the pages offer. A reservation becomes firm only when we
confirm it to you in writing, whether by email, a dated record or a
payment accepted for the stay. Until that confirmation reaches you,
availability may change and no agreement yet binds either side.
When you place a reservation you are making an offer to us. We accept
that offer by sending confirmation and, where the kind of booking
requires it, by taking the agreed payment. Should we be unable to
honour the arrangement, we will tell you as soon as we can so you lose
no time finding an alternative. We keep a courteous record of every
confirmed stay and we honour the terms that applied on the day we
confirmed it.
6.Rates, Taxes and Payment
Rates are quoted in the currency shown at the time of your booking and
include the charges we describe. Taxes and any local occupancy or
tourism levies that the law of the area requires are added to the price
where they apply and are stated clearly so the total you agree to meet is
the total you are asked for. We are careful never to spring a surprise
figure on a guest at the close of a stay.
Payment is due at the times plainly stated for the kind of booking you
hold — commonly at confirmation for a prepaid stay or at checkout where
an open account has been agreed. We accept the payment methods the pages
name. Where you pay by card, the card provider may verify the charge and
we hold the amount according to the policy that applied to your booking.
A failure to pay what is due may, after fair notice, lead the company
to treat the reservation as cancelled or to pursue the amount owed.
7.Cancellation and Changes
Each booking carries a cancellation window that we state at the time of
reservation. Within that window, a guest may cancel and receive a refund
in line with the published policy; after it, a cancellation may be
non-refundable or may draw a fee, and we explain that plainly so there
is no guesswork. A change of dates is treated as a fresh request and is
honoured where the calendar allows.
Where you must cancel for a reason that a protecting insurance, if you
hold one, covers, we will supply the records your insurer asks for to
the extent we fairly hold them. We will always be courteous and
practical about a change that is genuinely unavoidable, but the terms
that govern your particular booking remain the ones that set expectations
on both sides, and we expect the same care we extend to be returned.
8.Arrival, Check-In and Conduct
We will tell you the arrival window, commonly from mid-afternoon, and we
ask that you arrive within a reasonable reach of it or let us know your
expected time in advance so the desk is ready for you. A guest must
present a valid form of identification at check-in, as the rules of the
local area require, and must be the person to whom the booking was
confirmed unless an authorised guest has been agreed beforehand.
We ask our guests to treat the house, its staff and its neighbours with
the consideration they would expect for their own home. Quiet is
generally expected after the late evening hour, and common areas are
shared with courtesy. Honest, calm conduct keeps the stay pleasant for
everyone, and we reserve the arrangements under these terms to draw a
line where conduct crosses from lively into harmful.
9.Occupancy and House Rules
Each room or serviced space is offered for a stated number of occupants,
and we ask that the number of guests in a room at any time stays within
that figure unless an extra bed has been agreed. Rules that keep a house
safe and serene — on smoking, on pets, on noise after the quiet hour and
on the use of the kitchen and laundry — are given with the booking and
shown clearly in the room. We follow these for the protection of every
guest.
The developer AboveClouds has no hand in the day to day house rules; that
side of the service belongs entirely to the company. Should a rule need
to bend for a real need, the front desk will look for a fair answer, for
the house exists to serve people rather than the other way around. But
where a rule is broken in a way that endangers others or does damage, the
company may act to protect the house and its guests.
10.Care of the Property
A guest is asked to return the room in the condition they found it. We
do not expect a traveller to scrub floors; we simply ask that the space
is handed back free of unusual soiling and that any breakage or damage is
reported promptly and honestly so it can be put right without drama.
Our housekeeping team restores each room in full after you leave.
The general wear of ordinary, careful use sits with the company. Damage
that goes beyond that — such as a stained carpet from an unreported
incident or a broken fitting caused through careless handling — may be
charged to the guest at the reasonable cost of the repair or
replacement. We will always discuss such a charge openly and allow the
guest a fair chance to be heard before any amount is taken.
11.Liability and Loss
We take reasonable care of the property and of the personal belongings a
guest brings to it, but no house can answer for every misfortune. Valuables
are best kept secure or brought to the desk; mobile telephones, computers
and jewellery travel with their owner, and we cannot accept full
responsibility for property that a guest leaves unguarded in a common
area.
To the extent the law allows, our liability for loss or damage arising
from a stay is limited to the amount actually paid for that stay, and
neither the company nor its operator accepts responsibility for indirect
or consequential loss such as a missed engagement or a lost day of work.
Nothing in these terms seeks to limit the liability that the law does
not let us limit, including for death or personal injury caused by our
own carelessness.
12.Content on Our Pages
The rooms, services and offers shown on our websites are described in
good faith and are meant to be genuinely helpful rather than exaggerated.
Photographs are intended as a fair impression of the character and scale
of a space, and the developer AboveClouds takes care that the copy and
imagery it publishes on our behalf are accurate at the time of writing.
Because circumstances change, we do not promise that every detail on the
pages remains current at the moment you read it. Availability, rates and
the availability of particular amenities can shift, and the confirmation
we send you for a booking is the source of truth about your own stay
rather than a general page description. Should a page contain a genuine
error, we will correct it promptly when it is brought to our notice.
13.Your Use of the Website
We welcome you to browse our pages, to read carefully and to place a
genuine booking or inquiry. In return we ask that you use the site for
the honest purposes for which it exists. You must not attempt to break
into the systems behind the pages, to use the site to send unlawful or
malicious material, to scrape our content in bulk, or to misrepresent
yourself when contacting the desk.
The developer AboveClouds maintains the technical operation of the site
and may, with the company agreement, suspend access where misuse is
plain, always giving a fair explanation of why. We do not read the
traffic of honest readers, and we ask no more of you than you would ask
of a guest welcomed to your own door — come with goodwill, leave the
place as you found it, and we will meet you with the same goodwill in
return.
14.Privacy and Personal Data
The way we collect and use personal information is set out fully in the
privacy policy that appears on our pages and is treated as part of these
terms. When you give personal details to us through these pages or the
desk, you agree that we may handle them in line with that policy. Should
the policy and these terms ever conflict on the subject of your data,
the policy provides the detail and these terms defer to it.
You are entitled to the rights the policy describes, and the contact
points are the same for each: write to direct@aboveclouds.lol or phone
+13079397516. We will not let the storage of a booking record become an
occasion for prying, and we keep our hands off your data except for the
honest reasons the policy explains. Any marketing we send to you is
optional; every such message carries an easy way to decline.
15.Rights We Keep Over Our Material
The words, images, marks and layout of our pages belong to the company
or to its developer AboveClouds acting on the company behalf, and unless
we say otherwise they are protected by copyright and related law. You may
read and share a short portion for an honest reference, but you may not
copy the pages wholesale, sell the content, or put our marks to an
unauthorised use.
The name of the business, the domain under which it trades and any
distinctive styling we use are ours to govern. We do not mind a traveller
speaking about us with kind words, but we ask that no one suggest an
affiliation or an endorsement that does not exist. Where the use of our
material is genuinely wanted — as in a feature or a review — we are glad
to be asked and to grant a clear, written permission where we can.
16.Operating Services for Owners
Where the company provides ongoing operating services to the owner of a
small hotel or a serviced property, the agreement that governs that
arrangement is the written operating agreement between the owner and the
company, and its terms take precedence over the general wording of these
pages for that relationship.
These pages serve the general public and describe the services to help an
owner judge whether the company might be a good partner. They are not,
on their own, a contract of engagement, and an operating relationship
begins only with a signed agreement that sets out fees, scope, standards
and the term. Owners should feel free to ask for a copy of the draft
agreement and to talk it through before anything is signed.
17.Termination and Ending a Stay Early
Every arrangement should end happily, and most do. On rare occasions the
company may need to end a stay early, such as where conduct endangers
guests or staff, where house rules are repeatedly broken, or where the
continued stay would be unsafe or unlawful. In such a case we will speak
to the guest directly, explain the reason plainly and, where the guest
has caused no damage, refund the value of the nights not taken.
These terms, insofar as they concern the use of the websites, may be
ended simply by you ceasing to use them. No special notice is needed for
ordinary reading. The sections that by their nature should survive an
ending — such as those on care of the property, governing law and limits
of responsibility — continue to hold force after these terms otherwise
come to a natural close.
18.No Warranty and Limits of Responsibility
We make every reasonable effort to keep our websites available and
accurate, but we do not promise that a page will be error free, always
reachable or without interruption, particularly where the cause lies
beyond our reasonable control. The pages are provided for your own
lawful purposes, and you use them at your discretion and on your own
judgment.
To the fullest extent the law permits, the company gives no express or
implied warranty of a kind not stated in these terms, other than those
the law allows no one to waive. Our responsibility for a stay is
governed by the specific booking and by the portions of these terms that
address it, and we aim always to measure up to the promises we make
rather than to shelter behind fine print.
19.Governing Law and Disputes
These terms are governed by the law of the place where the company
carries on its business — the State of Utah in the United States —
without regard to any rules that would refer the matter to another law.
We choose that law for matters that clearly belong with the company,
which operates from 7533 S Center View Ct in the city of West Jordan.
We hope that any difference that arises between us can be settled with a
calm conversation, and we ask that a guest raise a concern with the desk
before any formal step is taken. Should a dispute not resolve by
dialogue, it will be settled in the courts of the company place of
business for matters the law allows, always without giving up the
mandatory protections a guest holds in their own region where those
cannot be waived by agreement.
20.Other General Terms
Should a court find any part of these terms unenforceable, that part is
severed and the rest of the terms continue in full force. If we fail to
insist on a term on one occasion, that does not mean we have given it
up for the future. These terms, together with the booking confirmation
and the privacy policy, form the whole agreement about the matters they
cover, and no side sheets or spoken sidelines set different rules.
We may update these terms from time to time to keep them accurate, and
the version that governs an existing booking is the one that was current
when you confirmed it. Headings in these pages are there for ease of
reading and carry no independent legal weight. These general provisions
keep the agreement whole and give both sides a fair and workable footing.